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The Hole In Wand - Wizard Golf In York
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Frequently Asked Questions

Here's everything you need to know about The Hole In Wand

Q How can I book?

By visiting - https://theholeinwand.com/book 

If you have a special request please either email york@theholeinwand.com or contact us via facebook messenger - https://www.facebook.com > HoleinWand for further information. 

Q How many people can play together?

There is a maximum of 6 Wizards per group. This is to allow an enjoyable experience for other players and prevent the course becoming congested. Unfortunatley we are unable to add an extra person and will not allow you to play with a group over 6 Wizards.

Sadly there are no exceptions to this rule and this number includes any under 3’s accompanying your group. Non paying players over 3 are not allowed to accompany the group unless a carer and can wait in our café area if capacity allows with a Wizard who is over 16.

We don't mean to be grumpy wizard we just want all to enjoy the experience! 

Q How long will it take?

An average Wizard golf experience will last around around 45 minutes for 2 players and an up to an hour for 6 players.  This includes time to get in to the venue (usually 15 minutes) and play the 9 holes.

At weekends and during school holidays you may have a longer wait to get in to the venue and we will always endeavour to get you in as quickly as possible and at your booked time slot. 

We appreciate your patience in advance.

Q Can children play?

Minimum age to play is 3, but under 3’s accompanying the group have to be booked in for free.

Children aged 15 and under must be accompanied in their playing group by someone over 16.

Q Can we just turn up and play?

We recommend pre-booking where possible and particuarly at weekends and holidays to gaurantee the time you would like to play. 

We do however always welcome players if we have space and you can pay on the door. 

Q Are there flashing lights?

For lucky wizards that get the dragons egg (ball) into the hole on hole 9, there will be a camera flash. There are warning signs and you can have a chuckle viewing your photo at wand return. 

Q Are there confined spaces?

Some holes are smaller than others and those that feel anxious about smaller space are welcome to view before playing.

Q Is there disabled access?

Due to the structure of the building and nature of the course, those with access needs; particuarly wheelchair users will not be able to enjoy the full experience and access the majority of holes. Therefore entry will be given for free that can't play or access the first floor, you are welcome to sit in the Tavern and wait for the rest of your party. 

Unfortunatley no wheelchairs are allowed on the first floor due to our fire policy. 

We do have an accessible toilet on our ground floor. 

Q Can we eat at the venue?

You are welcome to join us in our Tavern serving a limited food menu with hot and cold drinks and snacks including alcoholic drink options for over 18’s, we have 20 seats available in our Tavern area so relax and enjoy some cake and a butterbeer! 

Q What happens if we miss our booked slot?

Those that pre-book have an allocated time slot and we allow 15 minutes around your bookings for you to start, if you are running late we will do our best to accommodate you, but nothing is guaranteed and you may have to wait a short while for the next available tee time.

If you miss the day of your slot all together I am afraid there are no refunds but please email us and we will try to help the best we can to accomodate you at a later date. 

Q Can we book a birthday party or event at The Hole In Wand?

Yes, we can cater for birthdays and large groups but don’t offer a birthday party package at present. However we are happy to assist with any enquiry, event and full venue hire.

You can get more details by clicking here.

Q You haven’t answered my question?

Any other queries please get in touch york@theholeinwand.com

Q Will there be a refund if we are asked to leave?

No, if you are asked to leave for anti-social behaviour or not respecting our venue and fellow wizards there will be no refund available and the duty managers decision is final.

The Grand Supreme wizard will be forced to cast their banishing spell. 

Q Is there any storage for bags and shopping?

We have 12 vaults (lockers) that can be used for wizards wanting to store items, they is a £1 deposit but this is refundable on return of the key. 

You can leave buggies at the entrance to the venue at your own risk.

For the nearest left luggage area please visit - https://yorbag.co.uk

Q What is your Covid 19 policy?

You can find more information about our Covid policy here

Q Do you offer any discounts?

We already offer magical value, so unfortunately we don't offer discount, but do have value packages for groups of 4, 5 or 6 Wizards. Remember that every player gets to take home a magical potion worth £3.29

Q Can I reserve a table in the Tavern?

Table are first come, first served in our Tavern, however if there is a special occasion please send us an email and we will do our best to accomodate you.

Q What if I need to move or cancel my booking?

You can cancel your booking for a full refund or move your booking up to 5 days before your booking, you can move your booking up to 48 hours before. There are no refunds or booking changes within 48 hours of your booking. To change a booking please email york@theholeinwand.com or visit theholeinwand.com/change-booking Bookings can not be changed by phone. You can only move your booking once so please make sure you get the right date you wish to move to. Once the booking has been moved no refunds will be given.

Q Do you sell gift cards?

You can purchase gift cards from https://www.thepotionscauldron.com/gift-cards

These can be used at The Potions Cauldron and The Hole In Wand.

Q Do you allow dogs on the course?

We do not allow dogs around the course unless they are service dogs. Well behaved dogs are allowed in the Tavern at the discretion of the Chief Wizard and we even have a dog bowl and treats! 

Q I have left something at The Hole In Wand?

If you think you have left an item, please call us on 01904 890135 or email york@theholeinwand.com and we will get the Wizards searching the venue.

Corporate Package

Find out who is the most magical member of your team with our Wizard Golf challenge!

Will you end up being a Serpent, Basilisk, Unicorn or Wizard?

And can you find the missing Gargoyle Grobblenook...

The Hole In Wand in the Coppergate Shopping Centre is a York's newest attraction with a 9 hole immersive mini golf adventure, which will transport you from York to a World of Gargoyle's, bubbling cauldrons and through a magical portal.

If you want to have the magic to yourself, complete venue hire is available on a weekday evening (not during school holidays) for 2 hours from 7pm with packages that include a magical cocktail.

The complete venue hire is available for up to 30 people, which includes a round of Wizard Golf with magical drink with optional poison, and a further cocktail drink in the Tavern with a choice of a Drunken Wizard, Snakes & Ladders, Uni-colada and Poisoned Apple...plus Uni-pop-corn. Prices start from £19.99 per person.

For more details and to check personalise your package email york@theholeinwand.com